SFTP Connection Timeout

Incident Report for Remind

Resolved

Remind is back up and running!
Posted Nov 26, 2020 - 09:42 PST

Identified

This issue is being caused by an outage that one of our service providers is experiencing. We're working to get all of our credentials back up and running. Thanks for bearing with us!
Posted Nov 26, 2020 - 07:31 PST

Investigating

Customers on a Remind Plan who are using SIS sync via SFTP may have trouble connecting to our servers. You may be seeing credentials time out and rostering and automessages may be delayed. This is due to one of our service providers currently experiencing an outage. Our engineers are working closely with that team to get us fully back up and running as soon as possible. Unfortunately, we don't have an exact timeframe yet. Our apologies for any inconvenience caused!
Posted Nov 25, 2020 - 06:39 PST
This incident affected: Website.
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